Privacy Policy

This Privacy Policy describes how FollicleRevive (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://follicle-revive.com/ (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.
We may also use this information to communicate with you, comply with legal obligations, enforce terms of service, and protect our rights and the rights of others.

What Personal Information We Collect

Information You Provide Directly

  • Basic contact details: name, address, phone number, email.

  • Order details: billing address, shipping address, payment confirmation, email address, phone number.

  • Account details: username, password, security questions.

  • Shopping activity: items viewed, added to cart or wishlist.

  • Customer support: information you include in messages sent to us.

Some features may require you to provide certain information. If you choose not to provide it, you may be unable to use those features.

Information Collected Automatically
We automatically collect certain data about your interaction with the Site (“Usage Data”) through cookies, pixels, and similar technologies.
Usage Data may include device and browser information, network connection details, IP address, and how you interact with the Services.

Information from Third Parties
We may obtain information about you from vendors and service providers who collect information on our behalf, such as:

  • Shopify, which supports our Site and Services.

  • Payment processors, who collect payment details to process your orders.

  • Advertising or analytics partners, through online tracking technologies (pixels, web beacons, cookies).

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications, manage your account, arrange shipping, and enable product reviews.

  • Marketing and Advertising: To send promotional communications by email, text, or mail and to display ads tailored to you.

  • Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.

  • Customer Support: To respond to inquiries and improve our Services.

Cookies

We use cookies to power and improve our Site and Services, remember preferences, and run analytics.
Third parties may also use cookies on our Site to tailor services and advertising.
Most browsers accept cookies by default, but you can remove or reject them in your browser settings. Blocking cookies may affect the functionality of the Services.

How We Disclose Personal Information

We may share your personal information in the following situations:

  • With vendors and third-party service providers (IT, payment processing, analytics, fulfillment, customer support).

  • With business and marketing partners, including Shopify, to provide services and advertising.

  • When you consent to share information (e.g., shipping partners, social media integrations).

  • With our affiliates within our corporate group.

  • In connection with business transactions, legal obligations, or to protect rights and safety.

In the past 12 months, we have disclosed the following categories of personal information:

  • Identifiers (contact details, order and account information).

  • Commercial information (order and shopping details, customer support).

  • Internet or network activity (Usage Data).

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

If you post reviews or other content in public areas of the Services, this information is public and accessible by anyone.
We are not responsible for how others use or share this information.

Third-Party Websites and Links

Our Site may contain links to third-party websites.
We are not responsible for the privacy or security of those sites and recommend reviewing their privacy policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16.
If you believe a child has provided personal information, contact us to request deletion.

Security and Retention

No security system is perfect, and we cannot guarantee complete security.
The length of time we retain your information depends on factors such as account maintenance, legal requirements, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access/Know: Request access to personal information we hold about you.

  • Delete: Request deletion of your personal information.

  • Correct: Request correction of inaccurate information.

  • Portability: Request a copy of your personal information or its transfer to a third party.

  • Restrict Processing: Request that we stop or limit processing of your information.

  • Withdraw Consent: Withdraw consent where processing is based on consent.

  • Manage Communications: Opt out of promotional emails at any time (we may still send transactional emails).

We will not discriminate against you for exercising these rights.
We may need to verify your identity (e.g., email address or account details) before responding.
You may designate an authorized agent to make requests on your behalf, subject to verification.

Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
contact@follicle-revive.com